Passenger Services & Engagement

Passenger Dashboard
e-Ticket System
Communications
Loyalty Program
Wi-Fi Management
Feedback & Surveys

Passenger Services Dashboard

Manage passenger profiles, e-ticketing, communications, and loyalty programs

New Passenger Filter

Passenger Statistics

Total Passengers

18,475

Registered Users

12,643

Active Passes

8,291

Daily Ridership

42,850

Passenger Demographics

Demographics Chart

Ticket Sales

R 12,485

Today's Sales

4.5% vs. yesterday

Sales Trend (Last 7 Days)

Sales Trend Chart

Single Journey

45%

Day Pass

20%

Weekly Pass

15%

Monthly Pass

18%

Communications Overview

42,580

Notifications Sent

68%

Open Rate

Active Campaigns

Recent Announcements

Service Adjustments During Public Holiday

2025-03-28 Active

18,245 reached

New Express Routes Added

2025-03-25 Active

12,780 reached

Wi-Fi Usage

Wi-Fi Enabled

385

Total Buses

450

Active Connections

1,284

Data Usage (Today)

168.5 GB

2.3% vs. yesterday

Usage by Time of Day

Usage Chart

Recent Feedback

3.8

Average Rating

Compliments

Complaints

Suggestions

All Types

Compliments

Complaints

Suggestions

J. Ngcobo

2025-03-28 05:32

BRT Line 1

Driver was very helpful and waited for me as I was running late. Great service!

T. Nkosi

2025-03-27 17:45

Express 42

Wi-Fi was not working on the bus this morning. This happens frequently on this route.

Loyalty Program Overview

Total Members

7,845

Bronze

4,528

Silver

2,146

Gold

1,012

Platinum

159

Points Statistics

2.4M
Total Points

345K
Points Issued This Month

128K
Points Redeemed This Month

Active Promotions

Double Points Weekends

Mar 1 - Apr 30, 2025

Participation

68%

Refer-a-Friend Campaign

Feb 15 - May 15, 2025

Participation

42%